JAKARTA, KARTUNET.com — Kartunet once again presents a new breakthrough in the utilization of disability-friendly information technology. Kartunet's flagship virtual assistant, Avika, has officially transformed into Avika 2.0. Powered by the latest artificial intelligence (Artificial Intelligence) technology, Avika is no longer just a rigid menu bot, but an interactive, empathetic assistant fully designed to facilitate information access for people with disabilities in Indonesia and abroad.
This update integrates natural language processing (Natural Language Processing) technology through modern AI platforms Cloudflare and Google Gemini. With this integration, WhatsApp users can chat with Avika just like texting a regular person, whether in Indonesian, regional languages, or foreign languages.
From Rigid Systems to Natural and Empathetic Conversations
Before this update, Avika operated using a conventional number-based command system. Now, users can ask free-form questions about disabilities, inclusion regulations, writing guides, and even search for local products made by people with disabilities naturally.
For example, if a user greets Avika in a regional language like "Piye kabare?" or a foreign language like "Konbanwa" and "Hello", Avika will respond with its characteristic warmth in the language used by the user. Avika's intelligent system also immediately determines whether the user's message is social small talk or a factual question requiring accurate references from Kartunet's database.
"The presence of Avika with artificial intelligence is a significant step for Kartunet to break down communication barriers. We want to provide technology that is not only algorithmically sophisticated but also friendly, solution-oriented, and most importantly: easily accessible to visually impaired friends who use screen reader applications (screen reader). Avika is now more than just a virtual assistant; it's a living, inclusive bridge ready to accompany anyone, anytime."
Key Features of AI-Powered Avika 2.0
- Real-Time Information Search (FAQ Edge): Avika is directly connected to Kartunet's article and glossary database. Every factual answer will be accompanied by a valid official reference link to maintain information accuracy and prevent AI data hallucinations.
- Consent-Based Topic Proposal Flow (Consent Flow): If a user asks for information not yet available on the Kartunet website, Avika will not ignore it. The AI will ask for user consent to summarize the topic and send it to Kartunet's editorial team via Telegram as a suggestion for the next article material.
- Inclusive Marketplace & Automatic Image Description (AI Alt Text): Disabled MSME entrepreneurs can now register their businesses through the Inclusive Marketplace menu. Interestingly, when uploading new product photos, Avika's AI will automatically analyze the images to generate alternative text descriptions (Alt Text), making the product catalog friendly for visually impaired screen reader users.
- International Location Detection: The registration system can now automatically recognize and map user regions, both domestic (provinces & cities in Indonesia) and international users from abroad.
- Highly Accessible Interface Design: Based on feedback from visually impaired users, the entire form-filling workflow (wizard) has been redesigned to be screen reader-friendly. The AI now avoids confusing double punctuation and provides instruction options via typing words like "SKIP" or "CANCEL" in addition to the hyphen (-).
Supporting the Inclusion Movement Through Digital Innovation
With the launch of this latest version of Avika, Kartunet hopes to provide equal access to information and strengthen the economic independence of people with disabilities through a more easily managed Inclusive Marketplace ecosystem.
Avika 2.0 is now active and can be directly accessed by the general public via Kartunet's official WhatsApp number at +6285591169006 or the link kartunet.com/avika. Users simply send a greeting message like "Hello" or ask a direct question to start experiencing communication with an inclusive virtual assistant of the future.