Local Social Affairs Department Refusing KPD Registration? File a Complaint to Kemensos Hotline Number!

Kartunet - The enactment of Government Regulation (PP) Number 31 of 2026 concerning Concessions for Persons with Disabilities and Incentives for Companies marks a new chapter in the struggle for equality in Indonesia. This regulation guarantees a discount right (concession) of at least 20% in nine daily public service sectors for every holder of a Disability Card (KPD).

However, in the initial phase of implementing this new regulation, many obstacles are still encountered on the ground. One of the most frequent reports from the community is the refusal of certain village, sub-district, and even local Social Services (Dinsos) officials to process KPD registrations. This refusal is typically triggered by local officials' lack of understanding of the latest regulations, leading them to believe that KPDs are only for low-income citizens receiving social assistance.

If you, your family, or a disabled colleague experience refusal when trying to register, do not give up. The state has provided oversight mechanisms and direct complaint channels to the central level. See the complete guide to advocacy steps and the list of official contact numbers for the Ministry of Social Affairs of the Republic of Indonesia below.

Why Does the KPD Apply to 100% of Persons with Disabilities (Without Economic Decile Restrictions)?

The most classic reasons often used by certain local Social Services officials when refusing KPD registration are: "Sorry, the social assistance quota is full" or "Your data is in the capable economic decile, so you cannot register for a KPD".

This understanding is legally incorrect and misguided. The Ministry of Social Affairs of the Republic of Indonesia explicitly states the following rules:

• The KPD and the minimum 20% concession right apply to 100% of the population of persons with disabilities regardless of socioeconomic class.
• From pre-prosperous persons with disabilities in Decile 1 to economically independent ones in Decile 10, all have an equal absolute right to possess a KPD.
• The KPD is an instrument for fulfilling human rights to ensure equal accessibility, not poverty-conditional social assistance.

Therefore, local Social Services officials must not refuse your KPD registration simply because your economic status is deemed capable.

List of Official Complaint Channels for the Ministry of Social Affairs of the Republic of Indonesia

If you encounter sub-district or district/city Social Services officials who are uncooperative, slow to respond, or openly refuse your offline KPD registration, you have the legal right to officially report these facts to the central level.

Your complaint will be systematically recorded, monitored by the Data and Information Center (Pusdatin), and directly forwarded to the nearest Ministry of Social Affairs work unit for immediate advocacy. Here are the official complaint channels you can contact:

Advocacy Through the National Commission for Persons with Disabilities (KND)

In addition to the Ministry of Social Affairs of the Republic of Indonesia, persons with disabilities or accompanying Organizations of Persons with Disabilities (OPDs) can also report local bureaucratic obstacles to the National Commission for Persons with Disabilities (KND).

Based on Law Number 8 of 2016, the KND is an independent non-structural institution with a specific mandate to monitor, evaluate, and advocate for the fulfillment of disability rights in Indonesia. The KND has the legal authority to provide recommendations, conduct mediation, and offer direct technical guidance to Local Governments to ensure immediate compliance with the mandate of PP 31/2026.

Tactical Solution: Teach Officials the "Partial Update" Feature of SIKS-NG

Often, the reluctance of sub-district or local Social Services officials to process KPD registrations is triggered by the technical fear that they must fill in dozens of highly complex general welfare data variables (DTKS/DTSEN) for the applicant.

As a tactical solution, you or an accompanying representative can educate sub-district operators about the KPD fast track (shortcut) policy provided by Pusdatin Kemensos:

1. Inform the operator that specifically for KPD status updates, they do not need to input up to 40 full DTSEN welfare variables.
2. Ask the operator to open the SIKS-NG (Next-Generation Social Welfare Information System) application and use the special disability Partial Update feature.
3. Officials only need to update two important variables: Type of Disability (Physical, Intellectual, Mental, or Sensory) and the applicant's Level/Degree of Disability.
4. Attach an official Disability Certificate from a health facility (Puskesmas/Hospital) as authentic proof to validate the data.

With this very easy partial update method, sub-district officials no longer have any reason to delay or refuse to process your KPD data.

The Virtual KPD is your main key to enjoying concession rights and living more independently. Proactively oversee your data registration process, use complaint channels if you encounter obstacles, and let's work together to create an inclusive and disability-friendly Indonesia! (DPM)

Official Document References:

1. Government Regulation (PP) of the Republic of Indonesia Number 31 of 2026 concerning Concessions for Persons with Disabilities and Incentives for Companies (State Gazette of the Republic of Indonesia Year 2026 Number 73, Supplement to the State Gazette of the Republic of Indonesia Number 7188).
2. Law (UU) of the Republic of Indonesia Number 8 of 2016 concerning Persons with Disabilities (State Gazette of the Republic of Indonesia Year 2016 Number 69, Supplement to the State Gazette of the Republic of Indonesia Number 5871).
3. Minister of Social Affairs Regulation (Permensos) of the Republic of Indonesia Number 2 of 2021 concerning Disability Cards (State News of the Republic of Indonesia Year 2021 Number 439).
4. Minister of Social Affairs Regulation (Permensos) of the Republic of Indonesia Number 3 of 2025 concerning the Update and Use of National Single Social and Economic Data (DTSEN) for Social Assistance, Social Empowerment, and Social Welfare Programs.
5. Ministry of Social Affairs Socialization Material: Video Activity "Socialization of Government Regulation No. 31 of 2026 concerning Concessions and KPD" with the Directorate of Social Rehabilitation for Persons with Disabilities (RSPD) and Pusdatin Kemensos RI.